Terms & Conditions

1. Definitions

• "Millowvale", "we", "us", "our" — the facilitation and clerical support service operating from 44 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia.
• "Service" — any facilitated session, keeping-track programme, or register and facilitation retainer offered by Millowvale.
• "User", "you", "participant" — any individual who enquires about, books, or attends a Millowvale session.
• "Programme" — a multi-session engagement, being either the Keeping-Track Programme (three months) or the Register and Facilitation Retainer (five months).
• "Agreement" — these Terms and Conditions together with any programme scope letter issued by Millowvale.

2. Acceptance of terms

By submitting an enquiry form, confirming a session booking, or attending a session, you accept this Agreement in full. If you do not agree to these terms, do not use our services.

Our services are available to persons aged 18 and over only. By engaging with us, you confirm that you are 18 or older and have the legal capacity to enter into this Agreement.

3. Service description

Millowvale provides facilitated communication sessions and clerical support for families. Our services are organisational and facilitative in nature. We do not provide:

• Legal advice or representation
• Financial or investment advice
• Counselling, therapy, or psychological services
• Mediation in any formally registered or legally binding sense
• Correspondence in any participant's name

Sessions are available to families in Penang and Kedah. Sessions may be held at our office in George Town or at a neutral venue agreed with the family. Remote sessions may be arranged where in-person attendance is not feasible.

4. Participant responsibilities

By participating in a Millowvale session, you agree to:

• Engage respectfully with the coordinator and with other participants
• Observe the ground rules agreed before each session
• Attend sessions punctually or provide reasonable advance notice of absence
• Refrain from recording any session without the written consent of all participants and Millowvale
• Use session minutes and records for personal family purposes only, not for litigation or formal proceedings without independent legal advice

5. Intellectual property

All templates, keeping-track sheets, register formats, and other materials produced by Millowvale remain the intellectual property of Millowvale. A non-exclusive licence is granted to the family for personal use within the scope of the programme. Templates and materials may not be reproduced or distributed commercially without written permission.

Session minutes produced by Millowvale are a factual record shared with participants. They are not to be altered or misrepresented.

6. Payment terms

All prices are in Malaysian Ringgit (MYR) and include the session, coordinator time, minute preparation, and applicable templates. Current prices:

• Listening Session: RM 428 — payable in full before the session date
• Keeping-Track Programme: RM 1,470 — payable in full before the programme begins, or monthly at RM 490 per month
• Register and Facilitation Retainer: RM 3,900 — payable in full before commencement, or monthly at RM 780 per month

Payment is accepted by bank transfer. Payment details are provided on confirmation of booking.

Cancellation: cancellations made more than five working days before a session will receive a full refund. Cancellations within five working days will incur a cancellation fee of 50% of the session fee. For multi-session programmes, monthly amounts paid are non-refundable once the relevant session has taken place.

7. Session and programme terms

Each session is subject to a written agenda agreed by all participants in advance. Sessions will not proceed without that agreement. Millowvale reserves the right to suspend or end a session where participant conduct prevents the session from proceeding in an orderly manner.

The scope of each programme is set out in a written scope letter provided before the first session. Changes to scope during a programme are subject to written agreement between Millowvale and the family.

At the close of a programme, Millowvale will return all original family documents and delete digital copies. Millowvale retains no records of family papers after the handover date.

8. Disclaimers

Our services are provided as an organisational and facilitative resource. We make no representation that participation in a Millowvale session will produce any particular outcome — family decisions, agreements, or resolutions remain entirely within the family's control.

Nothing in our services constitutes professional legal, financial, medical, or psychological advice. If formal professional guidance is required, we will signpost you to the relevant practitioner directory at the close of your engagement.

9. Limitation of liability

To the fullest extent permitted by Malaysian law, Millowvale's liability for any claim arising from the provision of services is limited to the fees paid by the relevant participant for the specific session or programme giving rise to the claim.

Millowvale is not liable for indirect, consequential, or special damages, including loss of opportunity or family disagreements that persist after a session. We are not liable for matters outside our reasonable control (force majeure), including natural disasters, public health emergencies, or utility failures.

10. Indemnification

You agree to indemnify and hold harmless Millowvale, its coordinators, and representatives from any claims, losses, or expenses arising from your breach of these terms, your misuse of session records, or your misrepresentation of the nature of Millowvale's services to a third party.

11. Termination

Either party may terminate a programme with written notice. Where the family terminates a programme early, any sessions already delivered are non-refundable. Where Millowvale terminates due to participant conduct, a pro-rated refund for undelivered sessions will be provided.

Sections 8, 9, 10, and 13 of these terms survive termination of the Agreement.

12. Governing law and dispute resolution

This Agreement is governed by the laws of Malaysia. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Pulau Pinang, Malaysia.

Before commencing formal proceedings, both parties agree to attempt informal resolution by written communication within 30 days of a dispute arising. We can be reached at [email protected].

13. General provisions

• Entire agreement: this Agreement and any programme scope letter constitute the entire agreement between the parties and supersede all prior understandings.
• Severability: if any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.
• Waiver: failure by either party to enforce a provision does not waive the right to enforce it later.
• Assignment: you may not assign your rights under this Agreement without Millowvale's written consent. Millowvale may assign to a successor entity with notice to you.
• Notices: formal notices under this Agreement should be sent to [email protected] or to our address at 44 Lebuh Pantai, 10300 George Town.

14. Changes to these terms

We may update these terms from time to time. The revised version will be published on this page with an updated date. For ongoing programmes, material changes will be communicated directly. Continued participation constitutes acceptance of revised terms.